I have booked a table for a rather expensive, high level restaurant and received the following reply:
Ciao my first name,
con piacere ti comunico che la tua prenotazione del dd/mm/yyyy alle hh:mm è stata accettata!
I am not at all offended, but perhaps rather a bit surprised or baffled, as I would not have expected to be addressed in such an informal way in this setting. Are Italians also moving more and more away from the formal way of addressing each other, just as I experience and notice in many other European countries at the moment?